This is only applicable using the Microsoft Teams application installed locally on your machine and not through Microsoft Teams web portal/ office 365.
The Voicemail Feature in Microsoft Teams does not affect your Chorus voicemail or forwarding
To set up an out of office reply in your Microsoft Teams, open Microsoft Teams, click on the Three Dots next to your Avatar. Click Settings.
You will be directed to the settings tab, you need to click on the Call option.
Once you are in the calls option, scroll down and click on Configure Voicemail.
In the Out of office greeting selection, you are presented with 3 options as seen below, for example option 2 and 3 will sync your outlook out of office reply with your Microsoft Teams.
Setting up your Voicemail for Microsoft Teams
Continuing the Voicemail setup going through the same setting ‘Your Avatar> Settings>Calls’ in the ‘If unanswered’ drop down, you need to choose the Voicemail option, this will enable your Voicemail if you were to miss a call or choose to Do Nothing.
When you have selected the Voicemail option in the drop-down option, you then need to configure your Voicemail Message, in the Call answering Rules option, click on Configuring Voicemail as seen below.
Click on ‘Record Greeting’ to start recording your voicemail, you will receive a call on your Microsoft Teams.
The call you receive will prompt a number dial, you need to listen to the options available in the call, for example, selecting option 1 will allow you to listen to your Voice messages and Option 2 will allow you to record and set up your Voicemail.
You can also go into this option again by following the above guideline to listen to your own voice message, delete messages and set a new voicemail.
Call forwarding Microsoft Teams
You can forward calls to other Team members.
In the Calls setting option, under ‘Call answering rules’ click on Forward my calls then select Configure Voicemail.
In the next page, you are presented with the ‘Call answer rules’, here you have multiple selections. To forward your calls to another member of your team, you need to select the option circled below. Confirm that the person you are forwarding your call to is aware of the change, since they won’t be alerted or notified of your calls being forwarded to them.
After selecting the option to transfer the call to someone else, in the ‘Where should they be transferred? ‘start by searching for the user using their name or SSO. Now if you miss a call, the call will be transferred to that user as seen below.
Microsoft Voicemail and Messages
To listen to your voice messages, in Microsoft Teams click on the Calls tab, then click on Voicemail, any unread voice message will be indicated by a number notification.
By clicking on the Voicemail option, you will see a list of all your voice messages.
To start listening to your voice messages, click on the user from your list and click the play option to start listening.
If you want to return the call, you can do this by clicking on the 3 dots located next to the Time and select Call Back, you are also able to delete the message as seen below.
There is an option to type out your Voicemail using Text to speech instead of having to record it, this option is available by selecting your Avatar in the top right corner> Settings> Calls> Configure Voicemail. You need to ensure that you have selected Voicemail in the drop-down option available in the call answering rule see guide section of Setting up your Voicemail for Microsoft Teams.
